About this role
Key Responsibilities
- Card Program Management:
- Maintenance of corporate T&E card program, including issuance, activation, deactivation of cards, manage card limits and cardholder inquiries.
- Ensure timely and accurate reconciliation of card transactions with Concur or other expense systems.
- Coordinate with the payments team to address and resolve any card-related payment issues.
- Concur System Oversight:
- Monitor Concur aging reports to identify any overdue expenses or exceptions.
- Provide training and support for Concur users, helping troubleshoot and resolve system issues.
- Compliance & Policy Enforcement:
- Ensure adherence to corporate policies related to T&E spend and card usage.
- Regularly review card activity for misuse or non-compliance, implementing corrective actions as necessary.
- Cardholder Support & Communication:
- Act as the primary point of contact for cardholders regarding inquiries, disputes, and troubleshooting.
- Manage card suspensions, delinquency follow-up, and clearing.
- Facilitate out-of-cycle payments and emergency card requests.
- Data Analysis & Reporting:
- Provide regular reporting on card usage, delinquency trends, and program effectiveness.
- Assist in audits and compliance reviews as needed.
- Process Improvement & Best Practices:
- Drive continuous improvements to the T&E card program, including automation, workflow enhancements, and policy updates.
- Stay informed of industry best practices and emerging technologies related to expense management and corporate card programs.
Key Skills
- Proficiency in T&E systems, particularly Concur or bank platforms.
- Strong knowledge of Excel, including pivot tables and data analysis
- Strong analytical and problem-solving skills.
- Large multinational environment experience
- Ability to manage multiple priorities in a fast-paced environment.
Experience / Qualifications
Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. An MBA or relevant professional certifications
Experience: A minimum of 6+ years of experience in corporate card administration, travel & expense management, or finance operations, with in-depth knowledge of T&E card programs.
- Proven experience managing corporate card programs and systems like Concur, SAP, or other expense management platforms.
Demonstrated expertise in managing high-volume card transactions and expense workflows in large or complex organizations