Head of Collections and Recovery - APAC @ DLL Group

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!

As Head of Collections and Recoveries - APAC you will lead the strategy, standards, performance and capability agenda across the portfolio. You will balance customer outcomes, regulatory obligations, risk appetite, operational effectiveness and financial performance, while strengthening collaboration across markets and functions.

Your mission

• Lead and maintain the collections and recoveries strategy, standards and governance framework across the portfolio.
• Align activity with customer treatment expectations, regulatory requirements, risk appetite, portfolio objectives and business priorities.
• Monitor portfolio performance and establish early-warning indicators, dashboards and governance routines.
• Lead forecasting of risk costs and non-performing loans with data analytics teams.
• Design, test and optimise insight-led collections campaigns across arrears stages, products and customer segments.
• Set recovery approaches covering collateral realisation, legal strategy, settlements, debt sale considerations and post-write-off activity.
• Provide senior leadership for complex restructures, turnarounds, workouts, defaults and high-risk recovery situations.
• Oversee external agencies, legal providers, remarketing partners and other service providers against approved standards.
• Drive modern collections platforms, automation, analytics, decision tools, digital engagement and workflow capability.
• Provide clear, timely reporting to senior management, risk forums and governance committees.
• Lead, coach and develop the collections and recoveries team.
• Build strong partnerships across risk, underwriting, legal, operations, finance, compliance, product, local markets and the Group Collections and Recoveries team in the Netherlands.

Skills and Capabilities required

• Deep experience in collections, recoveries or credit risk, including portfolio monitoring, arrears management and loss minimisation.
• Strong capability in complex restructuring, turnaround management, negotiation, collateral assessment, insolvency and legal recovery pathways.
• Ability to assess customer viability, financial position, security, cash flow, repayment capacity, legal options and conduct considerations.
• Understanding of customer conduct, regulatory obligations, collections governance and risk appetite management.
• Experience designing segmentation, treatment paths, contact strategies and performance testing.
• Ability to translate portfolio insights into recommendations for underwriting, portfolio management, provisioning and forecasting.
• Experience overseeing third-party collections, legal or recoveries providers.
• Strong data, analytics and automation mindset.
• Leadership experience through change, capability uplift and operational improvement.
• Ability to influence senior leaders, governance forums, local markets and cross-functional partners across jurisdictions.
• Commercial judgement and a commitment to fair, transparent and professional customer treatment.

All members enjoy

• Work-Life Balance: Flexible and hybrid working.
• Global and Inclusive Culture: A culture where diverse backgrounds and perspectives are valued.
• Two volunteering days: Two working days to contribute to charities and your community.
• Comprehensive Benefits: Health, wellness and financial programs and an industry-leading holiday package.
• Professional Growth: Training, mentorship, tuition reimbursement and career development programs.

Choose wellbeing

At DLL, we recognize that investing in member wellbeing is essential for creating an inclusive and supportive work environment. We support members during moments that matter, implement global wellbeing programs and embed wellbeing in our practices and policies.

Good to know

• Deadline for application: 1 November 2026
• The selection process may involve an assessment.
• For more information, please contact Ben Sumbler, Talent Acquisition Partner via [email protected]

DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and an inclusive work environment.

If you require accommodation at any stage of the hiring process, please inform your HR Partner.

DLL, a great place to build your career

Join our community of over 6000 members from 75 nationalities! At DLL, our unique culture - shaped by our values: We put our customers first – Together we achieve more – You can count on me – I challenge myself and others to grow, and behaviors that define us - is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected, and empowered to be your authentic self and share your best ideas.

You’ll receive competitive pay, generous benefits, health, and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities, and we encourage you to take on new challenges across our departments, businesses, and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.