About this role
Job Requirements
Job Description
Job Description – Cloud Operations Engineer
Role Overview
We are looking for an experienced Cloud Operations Engineer to manage and support complex IT Healthcare applications and cloud-based infrastructure in an international environment. The role requires strong technical expertise across AWS/Azure Cloud, Windows/Linux, Kubernetes, monitoring, automation, ITIL operations, and information security.
The successful candidate will work closely with global stakeholders and international partners to ensure the availability, reliability, performance, security, and continuous improvement of business-critical IT applications and infrastructure.
Key Responsibilities
- Operate and support complex IT applications across production and non-production environments.
- Provide operational support for AWS and Azure cloud environments, including infrastructure and cloud-native services.
- Manage and troubleshoot Windows and Linux operating systems and infrastructure components.
- Work hands-on with AWS services, including:
- Amazon EC2, RDS , Dynamo DB, Lambda , S3 , IAM , VPC etc
- Manage and support Kubernetes/containerized environments.
- Hands-on experience with Kubernetes ECS .
- Monitor application and infrastructure health using tools such as Dynatrace , Grafana etc
- Analyze monitoring alerts, identify root causes, and drive incident resolution and preventive actions.
- Perform ITIL-based operational activities including Incident, Problem, Change, Request, and Service Management.
- Develop and maintain operating handbooks, SOPs, knowledge articles, and operational documentation.
- Independently identify operational issues, risks, and improvement opportunities and drive them to resolution.
- Collaborate with application, infrastructure, security, development, and project teams across different locations.
- Support project implementation, transition, and operational readiness activities.
- Contribute to cloud migration, application modernization, automation, and continuous improvement initiatives.
- Ensure adherence to organizational IT Information Security requirements and applicable security standards.
- Follow and support compliance with ISO 27001 and ISO 27017 requirements.
- Develop automation and operational tooling using scripting and Infrastructure-as-Code technologies.
- Work with international partners and stakeholders to coordinate technical activities and resolve cross-functional issues.
- Continuously expand application and technology knowledge across multiple technical domains.
- Experience preparing and maintaining Operating Handbooks, SOPs, runbooks, and knowledge documentation.
Required Technical Skills
Cloud & Infrastructure
- 5+ years of experience in IT infrastructure, application operations, or a related technical role.
- Strong hands-on experience with AWS Cloud.
- Working knowledge of Microsoft Azure.
- Strong understanding of infrastructure concepts including compute, storage, networking, security, and virtualization.
- Experience with Windows and Linux administration.
- Experience working with virtualized and cloud environments.
Automation & Scripting
Practical scripting/automation experience with one or more of:
- PowerShell, Python, AWS Lambda, Terraform. IaC,
Qualifications
- University degree in Engineering, Computer Science, Information Technology, or a related discipline.
- 5+ years of relevant IT experience.
- Relevant cloud, ITIL, Kubernetes, or security certifications would be an advantage.