About this role
Victoria & Albert Museum Members' Restaurant.
As the first point of contact for our members and guests, you'll play a key role in creating a welcoming atmosphere and ensuring every visit is memorable.
What You'll Do
- Welcome members and guests with a friendly and professional approach.
- Oversee guest flow throughout service.
- Provide excellent customer service and assist guests with any queries.
- Coordinate closely with the restaurant team to ensure a seamless dining experience.
- Maintain high standards of presentation and hospitality at all times.
- Handle guest feedback and concerns with care and professionalism.
- Support the team during busy periods as required.
We Offer
Rate: £12.71 per hour
Contract: Full time/ Permanent
About the Ideal Candidate
- Previous experience in a host, receptionist, guest relations, or customer-facing hospitality role.
- Passionate about delivering outstanding customer service.
- Confident communicator with a warm and engaging personality.
- Highly organised, with excellent attention to detail.
- Comfortable working in a fast-paced, premium hospitality environment..
- Knowledge of food, wine, and fine dining service is advantageous but not essential.
Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
- Free lunch on shift
- Endless tea and coffee on shift
- 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
- Competitive rate
- Life Assurance
- Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
- Employee discounts at several retailers (via Perk Box app) & fitness providers
- Access to our Employee Assistance Programme & our trained Mental Health First Aiders
If this sounds like the role for you, apply now!