About this role
- Meet Productivity, Quality targets and all other SLAs effectively.
- Plans, directs, supervises and evaluates work flow
- Coordinates work activities to achieve the volume expected
- Co-ordinate with clients for queries & cascading of customer updates
- Timely response to all customer emails and all internal emails/reporting requirements
- Partners with team members to build skills, providing coaching, mentoring and personalized development plans.
Graduate