About this role
The Access Control Specialist is responsible for maintaining and troubleshooting the district's phone system, school communications, security cameras, and door access control. Work assignments may be complex in nature where considerable judgment, tact, confidentiality, creativity and initiative are required. The Access Control Specialist reports directly to the System Engineer.
ESSENTIAL JOB FUNCTIONS
Provide technical support to end users on the use of the district’s phone, communications and security systems.
Diagnose and correct hardware problems in a timely manner
Perform new data, voice, and paging cabling installations and repair.
Perform System Testing and Signal Verification.
Perform system firmware upgrades
Ensure software patches are installed and kept up to date, and working properly on all systems.
Monitors help desk ticket queues and resolve related tickets
Works with vendors to fulfill RMAs
Creates and maintains user profiles within systems.
Assist in testing of installed equipment and provide basic programming (portals, cameras, data drops, etc.)
Works with various vendors to problem solve issues with access control, phones, security cameras, etc...
Configuration and maintenance of paging and communication system
Installs and configures cameras, paging system components and door access components.
Other duties as assigned in order to meet the specific needs of the Pawtucket School Department.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Agile project management
Knowledge of the use of diagnostic tools
Knowledge of Alarm Systems
Knowledge of Door Access Control
Knowledge of Security Cameras
Knowledge of Cabling (Cat5/6) (Running and Terminating)
Knowledge of Wireless Networks
Knowledge of Avaya IP Office
Ability to communicate with diverse groups
Ability to adapt to changing priorities
Effective time management
Attention to detail and completion of work tasks
Experience with basic hand and power tools.
Excellent verbal and written communication skills
Organizational and problem solving skills
Strong interpersonal skills
Knowledge of Google Apps
Technical documentation skills
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Strong customer service orientation
Self-directed learner
Working in a team-oriented, collaborative environment.
Basic to advanced technical skills and knowledge of telecommunications industry and/or installation including voice, data, and video structured cabling systems.
Demonstrated ability to build harmonious working relationships with school officials, staff, students, and the general public
Ability to understand and respond to oral and written instruction and follow a work schedule
Record of dependability
Highly self-motivated and self-directed
Maintain confidentiality and demonstrate good judgment and diplomacy.
REQUIRED QUALIFICATIONS
AS Degree and/or equivalent experience in a related field and/or a technical certification
Previous work experience in a technical field using mechanical aptitude
Knowledge of Google Workspace
Possession of, or ability to obtain, a valid State of Rhode Island driver’s license
Flexibility to work beyond normal business hours as needed
PREFERRED QUALIFICATIONS
Bachelor's degree preferred or related technical field experience
Preferred experience with communication/phone systems
Previous experience in a school/municipal setting
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Frequently required to stand, sit and walk
Occasional lifting or carrying weighing up to 50 pounds
Must be able to feel attributes of objects, grasp, push, reach, and stoop/kneel/crouch
The working conditions (light, noise level, temperature, etc. are typical of (primarily) an office setting although the employee may be exposed to adverse weather conditions related to visits to school buildings or other locations
Specific physical abilities include close vision and the ability to use computer monitors for long periods of time, as well as the ability to communicate verbally in person and on the telephone.