About this role
JOB SUMMARY
Parts Counter Advisors support internal and external parts sales through customer service in-person, over the phone, and online.
ESSENTIAL FUNCTIONS
- Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR's in order to ensure timely delivery of parts.
ADDITIONAL FUNCTIONS
- Directs incoming calls before and after regular business hours
- Handles cash and other transactions
- Maintains confidentiality for proprietary information
- Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
- Occasional warehouse duties such as order filling, hose building, shipping and receiving
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
- High school diploma or equivalent required.
- Ability to speak, read, write, and understand English
- Proficient in use of a desktop computer, including Microsoft Office products
- Some knowledge of database applications
- Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships
- Files and completes paperwork
- Must be able to use general office equipment including a calculator, multi-line phone system, and mute –function fax/copy/scanner/printer
PREFERRED
- Prior experience with inventory management, warehousing, and/or parts sales in a similar field desired: prior experience performing administrative functions desired
- Knowledge of AS400 programing and related software
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
- Office environment, low to moderate noise level
- Sitting at a desk for long periods, using a computer
- Occasional bending, kneeling, squatting, and climbing stairs/ladders
- Occasional lifting up to 50 lbs. with or without assistance
- Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
- Occasional exposure to all outdoor weather conditions
- Occasional exposure to substances, including grease, oil and dirt
- Overtime and varying schedules may be required, including on-call assignment