About this role
Responsibilities
- Participate regularly in departmental and company meetings
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank.
- Knowledgeable in the products the company serves.
- Understand and follows all Draft Kings at Casino Queen cash handling policies and procedures.
- Understands salesmanship and customer service is what makes this position successful for the company and the team members.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Communicates all guest service opportunities and product shortages or issues to management.
- Serves food/drink, greats and seats guests, busses and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Sets and keeps workstations and surrounding work areas, properly stocked, clean, safe and organized.
- Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensures the proper steps of service, and our guests needs, are being met.
- Other duties as assigned
WORKING ENVIRONMENT & PHYSICAL EFFORTS
- The hospitality industry is a 24 Hour 365-day operation.
- This position will primarily be indoor under controlled temperatures.
- Occasional exposure to outdoor climates
- Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands
- Occasional: kneeling, reaching, pulling, pushing, and lifting up to 50 pounds
- Speech and Vision abilities are required
QUALIFICATIONS
- 1 year Cash handling experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must have basic mathematical skills
- Hep A vaccination on, or before, first day of work
- Must be able to work Weekends and Holidays