About this role
POSITION OVERVIEW
The Client Strategic Advisor (CSA) will serve as a liaison between Oakwood Village and their IT vendor.
This position is accountable to the Chief Financial Officer.
MISSION
We are Called to serve a thriving community where senior live with dignity, connection and purpose.
CORE VALUES
ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)
- Liaison between Oakwood and Parasol on all tickets and projects
- Attending meetings as determined by Oakwood
- Weekly and daily management of open tickets and issues, including daily ticket reviews
- Leading the steering committee meetings
- Manage approvals such as change management
- Bring information to executives as appropriate for decision making
- Liaison with project management team on project status, tasks and decision points
- Emergency issue coordination and oversight
- Manage Oakwood's IT budget
- Manage Oakwood's IT purchasing
- Manage Oakwood's quarterly PSOW process