Workplace Services Advisor @ NOR

ROLE OVERVIEW

The Workplace Services Advisor I supports safe, secure, functional, and efficient workplace services across company sites through facilities operations, physical security, occupational health and safety, emergency preparedness, vendor coordination, and employee workplace-experience activities. The role serves as a point of contact for workplace concerns and helps maintain the safety, functionality, and integrity of the workplace environment.

SPECIFIC DUTIES AND RESPONSIBILITIES

Workplace Operations

• Provide day-to-day workplace support to maintain a safe, clean, functional, and productive work environment.
• Monitor workplace functionality, including lighting, power, air conditioning, water systems, and indoor environmental quality, and coordinate action on identified issues.
• Coordinate workplace requests, job orders, maintenance, repairs, vendor services, onboarding and offboarding activities, and timely service closure.
• Support office projects, renovations, space planning, and workplace-improvement initiatives.
• Coordinate receipt and delivery of supplies and materials when designated personnel are unavailable.
• Prepare and communicate maintenance schedules, facility advisories, infrastructure outages, and operational updates to affected stakeholders.
• Coordinate contractor, vendor, and workplace-service activities to minimize operational disruption.
• Review gate-pass requests for movement of materials and food items and recommend approval in accordance with established controls.
• Perform other operational tasks and special projects aligned with workplace-service requirements.

Facilities Management

• Coordinate preventive and corrective maintenance with internal teams, contractors, and service providers to keep building systems, equipment, and facilities operating to established standards.
• Monitor service-provider and contractor compliance with contractual requirements.
• Record daily utility-meter readings and evaluate consumption factors such as occupancy, facility use, maintenance activity, and weather conditions.
• Conduct punch listing, site inspections, and quality assessments to verify completion of maintenance and workplace-improvement projects.
• Maintain accurate organizational asset records and controls.

Security Operations

• Support implementation of site-security programs, access-control procedures, security permits, and operational controls.
• Coordinate with security providers and stakeholders regarding incidents, investigations, concerns, activities, and advisories.
• Process security-related access tickets for onboarding, offboarding, and temporary deactivation or reactivation.
• Conduct security inspections, evaluations, and risk assessments for onsite and offsite company events and activities.
• Assist with CCTV review for security investigations and support assessments, maintenance, and functionality reviews of security systems and infrastructure.
• Monitor security-vehicle requests and operational requirements and support security-related preventive and corrective maintenance.
• Participate in incident reporting, investigations, corrective actions, emergency-response activities, and business-continuity initiatives.
• Maintain workplace-security documentation, records, and reports.

Environment, Health and Safety

• Support implementation of occupational health and safety programs.
• Assist with workplace inspections, risk assessments, safety audits, drills, and compliance activities.
• Participate in incident investigations and corrective-action planning.
• Promote safety awareness, education, and employee engagement.

Compliance and Governance

• Support compliance with company policies, regulatory requirements, and workplace standards.
• Support internal and external audits and government inspections related to Workplace Services, Environmental Health and Safety, Facilities, and Security operations.
• Maintain accurate records, reports, permits, certifications, and physical-security documentation.

Stakeholder and Vendor Management

• Serve as a point of contact for employee facilities and physical-security concerns.
• Build effective working relationships with internal stakeholders and external service providers.
• Coordinate timely resolution of workplace issues.

Additional Designations

Depending on business requirements and qualifications, the incumbent may be formally designated as Safety Officer (SO1/SO2 or SO3), Emergency Response Team Lead, First Aid Team Lead, Fire Marshal, Workplace Operations Coordinator, Security Coordinator, or Facilities Subject Matter Expert. These designations do not necessarily constitute separate job titles but may carry additional responsibilities and accountability.

COMPETENCIES

Core Competencies (Must-have Competencies)

• Customer Focus: Ability to respond to employee workplace needs and coordinate practical, timely service resolution.
• Planning and Coordination: Ability to organize service requests, maintenance activities, inspections, vendors, communications, and operational support.
• Problem Solving: Ability to identify workplace issues, evaluate available information, and coordinate appropriate corrective action.
• Risk Awareness and Compliance Orientation: Ability to recognize facilities, security, safety, and operational risks and follow applicable policies, controls, permits, and documentation requirements.
• Collaboration and Vendor Management: Ability to work effectively with employees, internal teams, contractors, security providers, and other service partners.
• Communication: Ability to prepare accurate records, reports, advisories, and updates and communicate workplace information clearly to relevant stakeholders.

Complementary Competencies (Good-to-have Competencies)

• Adaptability: Ability to respond to changing workplace priorities, incidents, shift requirements, and cross-site support needs.
• Continuous Improvement: Ability to identify practical improvements to workplace processes, service quality, asset control, and employee experience.

QUALIFICATIONS

Educational Qualification/s

• Trade-school or vocational-course qualification with technical certification in electrical, mechanical, or an equivalent field.
• Occupational Safety and Health certification at SO1/SO2 or SO3 level is preferred, including completion of the 10/40 or 48-hour Basic Occupational Safety and Health Course.
• Safety Officer accreditation or training, facilities-related certification, or emergency-response certification is preferred.
• Certification or experience in investigations involving incidents covered by Republic Act No. 9262, or incidents involving physical violence, threats, intimidation, harassment, or theft, is preferred.

Professional Qualification/s

• At least five years of experience in facilities management, workplace operations, physical security, occupational safety, or a related function.
• Experience performing responsibilities comparable to the Workplace Services Advisor I role.

Work Conditions

• Excellent oral and written English communication skills.
• Proficiency in using common hand, power, and specialty tools.
• Willingness to work in a 24/7 rotating-shift environment, including weekends and holidays, and travel to other sites as needed for operational support.
• Ability to perform physical tasks that include climbing ladders, kneeling, bending, walking, and working in a horizontal position.
• Ability to push at least 100 pounds and lift up to 50 pounds, as required for workplace supplies, appliances, waste, or similar materials; good color vision and hearing; and compliance with company attendance and punctuality standards.