About this role
The Network Administrator reports to the Manager, Managed Services and works directly with customers to provide day-to-day network administration and troubleshooting support. This position also occasionally participates in other areas and projects, such as circuit activations, managed services on-boarding, and performing configurations, installations, and upgrades on customer contracts.
Key Responsibilities/ Duties
- Serve as a direct point of contact for customer, service provider and internal staff interaction.
- Monitor and maintain operating systems, network configurations, software applications, and hardware.
- Administer and monitor system availability and performance tools.
- Add and enhance monitoring objects for SNMPC and various systems.
- Troubleshoot and resolve complex problems.
- Solve or document and further escalated issues as needed.
- Update and create internal articles and/or documentation.
- Work closely with internal and external customers.
- Trouble shoot equipment connectivity and perform layer 1-3 troubleshooting.
- Perform loop testing to determine and isolate problems on the path.
- Provide technical support to internal staff as well as external customers.
Knowledge, Skills, Abilities, and Behaviors
- Excellent written and verbal communication skills.
- Able to work independently and within a customer oriented, positive team environment.
- Demonstrate excellent attention to detail.
- Ability to multi-task efficiently, work independently and/or as a part of a team.
- Able to learn and adapt to new technologies through self-directed training.
- Ability to interact with clients in a professional, articulate manner.
- Strong written and verbal communications skills.
Education/ Experience
- 3+ years of progressively responsible, hands-on operations experience in a high availability network and data center environment.
- SQL Server administration and/or management experience.
- Significant experience with IIS, Active Directory, Windows networking administration, and knowledge of web technologies.
- Linux administration.
- Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2008.
- VB and batch scripting experience.
- Working Knowledge and Understanding of DNS.
Certifications
- Networking, Microsoft, and VMWare certification preferred.