About this role
Passenger Service Supervisor will have primary oversight of the fast-paced airport customer service environment providing quality customer service, ticketing, check-in processing, luggage claim handling, and device assistance to all traveling customer
Duties
Ensure accuracy of all weight and balance requirements.
Promptly handle all customer service complaints with a focus on positive resolution.
Responsible for staff scheduling, leadership development, and employee accountability.
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
Assist customers with special needs and unaccompanied minors.
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.