About this role
- Under the supervision of the Manager of Field Services, the Senior Technician is responsible for providing on site end-user support services to Tribal & the Gaming Resorts Casino facilities, by performing advanced IT equipment maintenance and troubleshooting.
- Provides solutions to complex operational problems of Computer Hardware & Software, Wired & Wireless Data and Voice Communications to PBX, Router, and Specialized Casino Gaming & Resorts Hospitality Architecture, by utilizing a variety of hardware and software testing tools and techniques.
- Must be proficient with Microsoft Windows & Apple Operating Systems and Software Packages that include specialty software for Gaming, Hotel, Finance and HR systems.
- Must be familiar with troubleshooting a variety of hardware issues including, but not limited to; Micros, IBM Registers, serial and IP printers, Javelin PCs.
- The employee must be knowledgeable in Casinos Custom & Specialized Systems, Equipment, and tools.
- A+, MCSE Certification is preferred.
- Must possess a strong work ethic and ability to work as a Team in a fast-paced environment.
- Two (2) year technical degree in Computer Science or two (2) years’ experience as an IT technician.
- Must possess knowledge of Desktop and Notebook Computer Architecture and IT peripherals.
- Analog, Digital, VOIP & Wireless Voice Data Telecommunications experience is required.
- Must have a strong background in training, communication skills and customer service industry.
- Must be able to pass the Senior Technician Knowledge Assessment test by getting a minimum of 70%.
- Must be able to work any shift, weekends and holidays.