About this role
ESSENTIAL FUNCTIONS
40% of job:
Direct, control and participate in order fulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer.
Execute accurate mapping and directions, adapt to city or rural geography, and apply common weight restrictions.
30% of job:
Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationships with customers.
Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.
15% of job:
Meet department performance standards and benchmark service levels.
15% of job:
Responsible for cash box management, credit card transactions and processing customer deposits while proactively reducing errors.
Perform account adjustments and ticket corrections as necessary. Identify ways to avoid those mistakes in future orders.
MINIMUM REQUIREMENTS
Education: High School Diploma or GED
Certifications: Weighmaster Certification preferred
Work Experience: 1-3+ Years of Customer Service Experience
Behavioral Competencies
Aligned Company Values
Technical
Competencies
(General)
Ability to read maps and provide directions to haulers
Ability to reconcile cash amounts and/or inventory levels
Computer Skills (Excel, Word, Outlook)
Dispatcher
Manage Fleet Capacity
Truck Match-Making
OTIS
Communicate with sales, operations, COMD, haulers, and drivers
Order manager
OTIS
Sales
Internal Communication (Sales, COMD., Ops., and AR)
Order Taking
Point of Sale
Customer Set-up
On-Site Sale
Truck Management
Ticketing Process
Internal Communication (Sales, COMD, and CORP)
Administrative Tasks
ENVIRONMENT OR PHYSICAL WORKING CONDITIONS
Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather
LOCATION
Onsite, Kershaw Plant, Monday - Friday 6:30am-4:30pm
Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:
Medical, dental, vision, life insurance, long term disability
Paid time off: personal, vacation, holidays
Matching 401K and retirement pension,
Performance bonuses
Technical and leadership development
Tuition assistance
Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.