Teller - Cobblestone Branch @ ESL

Hours

40

Schedule

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m.

• 5:00 p.m., Tuesday & Wednesday 9:00 a.m.
• 4:00 p.m. and Saturday 9:00 a.m.
• 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan

$19.66 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position

This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL's success

Accountabilities

Customer Experience

• Provide excellent service to customers while working at the teller line or at the greeter desk.
• Warmly greet customers upon arrival at the branch.
• Use active listening and needs-based questions to understand the customer's needs and financial goals.
• Identify products and services to meet the needs of the customer.
• Make recommendations and provide financial guidance to the customer, or refer to team member for further assistance
• Show commitment to resolving customer issues in the moment
• Leverage the Voice of Customer (VOC) program to document customer concerns or your experience as a team member serving customers.

Operational Excellence

• Effectively and efficiently process customer transactions.
• Adherence to ESL policies and procedures.
• Adherence to regulatory and disclosure requirements.
• Follow authentication process in order to determine the identity of the customer or prospect being served.
• Participate in fraud detection by validating monetary instruments presented by customers.
• Accurately process work. Some common examples include, but are not limited to, deposits, withdrawals, transfers, loan payments, and account maintenance.
• Comfort navigating a variety of systems required for customer support.

Employee Engagement

• Model ESL Core Values.
• Openly accept feedback to improve performance.
• Engage in continuous self-development by leveraging courses, workshops, and classes offered at ESL.
• Active participation in team meetings.
• Participate in and advocate for the VolunCare program.
• Leverage ESL Recognition Program to show appreciation for team members.

Growth and Purpose Outcomes

• Serve customers who visit ESL branches.
• Actively participate in coaching sessions with branch leadership to consistently improve relationship building skills, transaction processing, product knowledge, and strategies to help customers thrive financially.
• Demonstrates ability to have meaningful and genuine conversations with our customers. The objective of these thoughtful conversations is to understand the customers' immediate needs and longer-term financial goals. These discussions may ultimately result in a referral to a branch partner for ESL products and services. Referral results will be used as one indicator of success in living our Purpose – We help our community thrive and prosper.
• Help the branch meet their assigned team sales targets through customer referrals for Personal Banking, Business Banking, Wealth Management, and Mortgage.

Qualifications

• High School diploma or High School equivalency diploma required
• 6-12 months teller experience preferred
• Proficient in PC applications
• Good verbal and written communications skills
• People and team oriented
• Prior sales experienced preferred
• Maintains a high degree of flexibility in support of branch needs
• Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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