About this role
CUSTOMER CENTRIC
- Delivers an engaging, positive and authentic customer experience with all customers
- Focuses on full-price selling while maintaining awareness of product value and promotions
- Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues
- Completes all assigned tasks in a timely and efficient manner
- Executes all visual directives and maintains visual standards set by the company and as directed by the management team
- Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience
- Upholds and complies with all company policies as outlined in the Policy and Procedure Manual,
Code of Business Conduct, Employee Policy Guide and the Safety Program
- Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline
- Shares feedback from customers with the leadership team to improve the overall customer experience
RESULT DRIVEN
- Actively participates in all company and store contests and events
- Stays current on all financial goals and priorities
- Support the leadership team in achieving all sales and operational goals
- Supports and executes all digital sales strategies including ship from store and BOPIS within the store
AUTHENTICITY
- Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
- Contributes to positive working environment by consistently exhibiting core value behaviors
- Maintains and drives the company's fashion image by adhering to the Employee
Appearance Guidelines
- Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
- Strives to improve individual performance while working as a productive member of the team