About this role
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Support Admission Director
- Customer service focused
- Complete admission packets and welcome new residents.
- Help planning and attending with community events.
- Help with covering admissions, great learning opportunity.
- Help reduce grievances.
- Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone.
- Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable.
- Triage patient/family telephone calls to clinical staff.
- Maintains confidentiality of all patient information.
- Complete routine reports and new assignments in an accurate and timely manner.
- Assists in taking referrals and communicating with the Referral and Admissions Team.
- Assist in entering data into the appropriate tracking systems.
- Assist in the process of putting together medical records or other packets.
- Assist in the filing of open and closed medical records as needed.
- Assist in stocking in-coming office supplies and medical supplies as needed.
- Assist in sending, receiving and monitoring faxes for all staff.
- Provide back-up or assistance to other administrative staff when needed.
- Responsible for tracking patient certifications and monitoring RN recertification assessments.
- Responsible for assisting Admissions Office with referrals.
- Assists with admission, transfer, death and discharge communication.
- Tracking and ordering printed materials.
- Assist with survey process and data upload.
- Assists in preparing patient documentation as needed.
- Assists with verification & documentation of patient insurance information.
2
- Assists in archiving records as needed.
- Assists with processing payroll as needed.
- Other duties as assigned.
- Entering invoices from supply delivery vendors in Allscripts.
- Other duties as assigned