About this role
Job Description
Performs routine tasks related to operating workforce management program (WFMP), point of sale (POS) systems.
- Serves as the Subject Matter Expert (SME) for the Workforce Management Program (WFMP).
- Assists managers, supervisors, and timekeepers with scheduling and timekeeping system questions.
- Creates and publishes employee work schedules.
- Enters forecast and labor-planning data into workforce management systems.
- Reviews payroll and timekeeping records and makes corrections as needed to ensure accuracy.
- Supports store Point of Sale (POS) systems and related hardware.
- Troubleshoots, installs, repairs, and upgrades store computer hardware and software.
- Maintains administrative records involving purchase orders, inventory transfers, service tickets, and hardware orders.
- Provides technical support to store associates and management.
Job Qualifications
One year of computer experience within the last three years. Or Bachelor's degree.
Degree (one of)
- BACHELORS DEGREE - Preferred
Major/Minor (one of)
- BUSINESS ADMINISTRATION - Preferred
- INFORMATION TECHNOLOGY - Preferred
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Qualifications
- Typically requires one year of computer-related experience within the last three years, or a bachelor's degree.
- Knowledge of:
- Computer operations
- POS systems
- Workforce management/timekeeping systems
- Microsoft Office products, especially Excel
- Basic troubleshooting and technical support
Skills Needed
- Attention to detail
- Organization and recordkeeping
- Customer service
- Problem-solving and troubleshooting
- Payroll and scheduling knowledge
- Ability to train others on systems and procedures
Major Duties
Serves as the Subject Matter Expert (SME) on WFMP for the entire exchange, assists timekeepers with system related questions and provides training on WFMP to managers/supervisors or timekeepers, when needed.
Performs WFMP related duties not limited to inputting forecast data, establish and publish work schedules, timesheet corrections, schedule adjustments and such. Reviews payroll data and take necessary actions to ensure accuracy.
Performs a variety of administrative functions related to purchase orders, transfers, inventory, service ticket log, hardware orders and such.
Provides hardware and software related technical support for store operations such as troubleshooting, installing, repairing and upgrading of all in store hardware systems.
Performs other duties as assigned.
Work Challenges
Shift Work 24/7 365 days/year