About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.
Job Description
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Sumter, SC and provide end-user support. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.
Duties and Responsibilities
End User Support
- Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
- Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
- Deliver Microsoft 365 and business productivity application support.
- Assist end users with account access, device setup, and day-to-day technical support needs.
- Provide VIP and executive-level technical support as required.
Device Deployment & Lifecycle Management
- Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
- Perform hardware upgrades, break/fix repairs, and warranty coordination activities.
- Execute device refreshes, migrations, and asset lifecycle management processes.
- Maintain accurate asset inventory records and tracking documentation.
- Support device patching, compliance, and security requirements in accordance with customer standards.
Site Technology Support
- Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
- Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.
- Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.
- Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
Infrastructure & Smart Hands Support
- Provide onsite "smart hands" support for infrastructure and network teams.
- Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.
- Support cabling, rack installations, and technology deployment projects.
- Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
- Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
Service Delivery & Operational Excellence
- Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
- Meet established service level agreements (SLAs) and maintain accurate ticket documentation.
- Communicate effectively with end users, site leadership, and cross-functional support teams.
- Identify recurring issues and recommend process improvement opportunities.
- Ensure compliance with customer security, safety, and operational policies and standards.
Required Experience
Skills and Qualifications
Required Qualifications
- 3+ years of experience providing desktop, deskside, field, or end-user technical support.
- Strong working knowledge of Windows 10 and Windows 11 operating systems.
- Experience supporting Microsoft Office and Microsoft 365 applications.
- Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.
- Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
- Experience supporting printers, scanners, peripheral devices, and mobile technologies.
- Strong problem-solving, troubleshooting, and analytical skills.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.
Wage Range
The hourly rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Preferred Experience
Preferred Qualifications
- Experience supporting technology in manufacturing, industrial, or distribution environments.
- Hands-on experience with Zebra or other enterprise label printing solutions.
- Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
- Experience providing Smart Hands support for network, server, and infrastructure teams.
- Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
- Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
- Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.