About this role
Required Front Desk Receptionist.
About the Role
We are seeking a professional, organized, and client-focused Front Desk Receptionist to join our immigration firm. The successful candidate will be the first point of contact for clients and visitors, ensuring a welcoming and professional experience while supporting the firm's daily administrative operations.
The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a busy office environment. Previous experience in an immigration, legal, or professional services office is an asset.
Key Responsibilities
Reception and Client Service
- Greet clients and visitors professionally and manage front desk activities.
- Answer incoming phone calls, respond to general inquiries, and direct calls to the appropriate team member.
- Schedule client consultations, appointments, and meetings.
- Confirm appointments and follow up with clients regarding scheduling.
- Receive and direct emails, correspondence, courier deliveries, and documents.
Administrative Support
- Maintain client appointment calendars and assist with daily office coordination.
- Scan, print, photocopy, organize, and file documents.
- Assist with data entry and maintain accurate electronic and physical records.
- Send appointment confirmations, reminders, and document checklists using approved templates.
- Monitor office supplies and assist with general office administration.
- Support the immigration casework team with administrative tasks as required.
Client Communication and Document Coordination
- Provide clients with general information about appointment procedures and document submission requirements using firm-approved instructions.
- Follow up with clients regarding missing documents or outstanding administrative requirements.
- Receive, label, organize, and route client documents to the appropriate caseworker.
- Ensure client information and documents are handled securely and confidentially.
- Refer questions requiring immigration advice or case-specific decisions to the authorized professional.
Office Operations
- Maintain a clean, organized, and professional reception area.
- Assist with opening and closing office procedures, where required.
- Coordinate meeting rooms and prepare for client appointments.
- Perform other administrative duties as reasonably assigned.
*Experience and Qualifications *
- College diploma in arts or business
- Minimum 1-year experience front desk experience.
- Excellent communication skills - experience managing effective and timely communications, thus ensuring the highest quality of customer service;
- Ability to listen, empathize, build rapport and connect with existing clients, as well as the ability to set and manage client expectations;
- Strong interpersonal skills, with the ability to build and maintain healthy client relations;
- Demonstrated expertise and efficiency with case management, time management, multi-tasking, and problem-solving abilities.
Job Type: Full Time,
Schedule: Monday to Saturday 10 am to 6 pm
Work remotely: No | Salary: Will commensurate with education and experience
Please email your updated resume and cover letter mentioning on how you meet the job requirements.
Schedule
- 7.5 hour shift
Job Types: Full-time, Permanent
Experience
- Immigration : 1 year (required)
Work Location: In person
Pay: $18.00-$22.00 per hour
Expected hours: 44.0 per week
Work Location: In person