About this role
Overview
Our company is seeking a dependable and organized Assistant to support daily customer service operations and contribute to a positive work environment at our insurance brokerage. This role is well suited to someone with strong communication skills, attention to detail, and a professional approach to customer service. Our office is fast paced and there is lots of opportunity to grow a career in more than one department in our company.
Duties
- Welcome visitors and support front desk operations with professionalism and strong phone etiquette.
- Answer and route calls using multi-line phone systems, and respond to routine customer support requests.
- Perform accurate data entry, typing, proofreading, filing, and general clerical tasks.
- Organize records, maintain office documents, and help keep shared information current.
- Assist with bookkeeping and routine financial recordkeeping, including tasks using QuickBooks.
- Use Microsoft Office, Excel, Outlook, and Google Workspace for documents, spreadsheets, email, and scheduling.
- Provide administrative support to staff and help ensure daily office activities run smoothly.
- Deliver courteous, reliable customer service while handling inquiries and directing requests appropriately.
Qualifications
- Office experience, administrative experience, or clerical experience is preferred.
- Strong organizational skills and attention to detail!!!
- Comfortable using computers and common office software, including Microsoft Office and Google Workspace.
- Accurate typing, data entry, filing, and proofreading skills.
- Clear communication skills and a professional, customer-focused manner.
Pay: $19.50-$28.00 per hour
Expected hours: 35.0 per week
Benefits
- Company events
- On-site parking
- RRSP match
Work Location: In person