About this role
htmlPetSmart does Anything for Pets ? JOIN OUR TEAM!Retail Operations LeadAbout Life at PetSmartOur associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. Benefits that benefit youTake care of yourself and your family members?whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)!
- Check out some of our AWEsome offerings: Paid Weekly Health & Wellness Benefits* Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunitiesJob summaryPetSmart?s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company?s vision, mission, values, and strategy.
- This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
- Essential responsibilitiesJob responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
- Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching for growth.
- Provide feedback into associate performance reviews, disciplinary action, and promotions.
- Delegate and validate completion of daily tasks.
- Lead and direct associates when acting as the leader on duty.
- Address and administer associate complaints and grievances.
- Recognize and celebrate associates driving overall associate engagement.
- Store Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
- Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
- Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
- Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
- Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
- Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
- Complete monthly live cycle counts and address discrepancies.
- Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.), and caring for new arrival and sick pets.
- Ensure pet parents have a positive experience with online orders, including pick-up in store or ship from store.
- Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
- Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
- Follow company Policies and Procedures to prepare for and receive new store-owned pet arrivals.
- Ensure pets are healthy to move to the sales floor after the quarantine period.
Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as nee