About this role
Front Desk Clerk
Employer: Hotel Royal Plaza
Location: 330 Kennedy Street, Winnipeg, Manitoba
Employment Type: Full-time or part-time
Wage: $17.00?$24.00 per hour, depending on experience and qualifications
Experience: Minimum 2 years of relevant full-time or part-time experience
Job Description
Hotel Royal Plaza is seeking a professional, reliable, and customer-focused Front Desk Clerk to support daily hotel operations. The successful candidate will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and basic troubleshooting of hotel room equipment.
Responsibilities
Welcome guests and provide professional customer service.
Process guest check-ins, check-outs, bookings, cancellations, and reservation changes.
Answer telephone calls and respond to emails and guest inquiries.
Use the hotel?s reservation system and maintain accurate guest records.
Process payments, handle cash, and maintain accurate transaction records.
Resolve guest concerns and complaints using effective communication, problem-solving, and de-escalation techniques.
Remain calm and professional when dealing with upset or aggressive guests and follow hotel safety procedures.
Coordinate with housekeeping and maintenance staff to address guest requests.
Perform basic troubleshooting of televisions, TV set-top boxes, microwaves, refrigerators, and other room equipment.
Assist with installing and setting up new televisions and other basic hotel equipment when required.
Report equipment faults, maintenance issues, and security concerns.
Maintain an organized front desk and complete shift handovers.
Perform other related duties as required.
Qualifications
Minimum 2 years of relevant front desk, reception, hospitality, or customer service experience.
Canadian work experience is preferred; equivalent international experience will be considered.
Strong communication, customer service, problem-solving, and de-escalation skills are essential.
Basic computer literacy, including email, internet use, data entry, and reservation management.
Ability to handle cash and process payments accurately.
Basic technical troubleshooting skills for common hotel room equipment.
Ability to multitask, work independently, and handle challenging situations professionally.
Reliability, punctuality, and attention to detail.
Work Schedule
Must be available for rotating shifts, including overnight shifts, evenings, weekends, and statutory holidays.
How to Apply
E-mail your resume outlining your relevant experience, qualifications, and availability at [email protected]
Pay: $17.00-$24.00 per hour
Expected hours: 40.0 per week
Benefits
- On-site parking
Work Location: In person