About this role
htmlPetSmart does Anything for Pets ? JOIN OUR TEAM!Pet Groomer and Salon TrainerAbout Life at PetSmartOur associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.Benefits that benefit youTake care of yourself and your family members?whether they be two-legged or four, have feathers, fur, or fins.
Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings: Paid Weekly Health & Wellness Benefits* Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunitiesJob summaryPetSmart?s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high-performing team while upholding the company?s vision, mission, values, and strategy.
- This role will deliver professional quality services with the utmost focus on quality and care of pets.
- The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.
- Essential responsibilitiesJob responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching for growth.
- Provides feedback into associate performance reviews, disciplinary action, and promotions.
- Responsible for developing new and existing associates through bather and/or stylist certification process.
- Identifies candidates internally to attend academy training to become stylists.
- Delegates and validates completion of daily tasks for the salon.
- Addresses and administers associate complaints and grievances.
- Recognizes and celebrates associates driving overall associate engagement.
- Salon and Overall Store Experience: Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person, or online, and responding to general pet parent concerns.
- Greets and supports pet parents, answers their questions, and recommends wellness solutions based on the pets? needs.
- Engages with pet parents at checkout to drive connection and rebooking.
- Communicates and drives pet parent engagement around marketing promotions.
- Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
- Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics.
- Independently performs a full menu of bath, brush, and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart?s bathing standards and procedures.
- Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
- Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
- Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.
- Maintains communication with the Experience Leader on business trends and provides best practices to suggest for implementation.
- Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty.
- Recommends, informs, and sells services and merchandise.
- Assists and works in other departments as required.
- Other duties ma