About this role
*Job Summary:*
Provide knowledgeable, friendly customer service in the Southwood Wellness department, helping customers select products and responding to in-person and telephone enquiries. Maintain stock, merchandising and department presentation, and complete stock counts and smaller Southwood orders in collaboration with the Wellness Purchaser.
*Responsibilities:*
*Customer Service and Product Guidance*
* Welcome customers, listen to their needs and provide clear product information using knowledge of supplements and natural health products. * Assist customers with product selection, availability, pricing and general enquiries, providing guidance within the limits of training and product knowledge. * Answer incoming calls professionally, respond to enquiries, take accurate messages and direct calls to the appropriate employee or department. * Provide general store customer service, including helping customers locate products and connecting them with the appropriate department. * Offer accessible customer service and shopping assistance based on customers? needs and preferences. * Process point-of-sale transactions accurately and efficiently as required, following store procedures. * Address routine customer concerns courteously and refer unresolved complaints or questions beyond the role?s knowledge or authority to the appropriate manager or purchaser.
*Stock Counts and Ordering*
* Complete accurate stock counts and identify low stock, out-of-stock products and replenishment needs for the Southwood Wellness department. * Prepare and place Southwood orders within assigned product lines and purchasing limits, following established procedures and working with the Wellness Purchaser. * Confirm order quantities and priorities with the Wellness Purchaser as needed, considering stock on hand, sales, expiry dates and available shelf space. * Maintain accurate count and order records. * Communicate shortages, order discrepancies and supplier issues to the Wellness Purchaser.
*Stock Handling and Department Operations*
* Receive and check deliveries against orders and report discrepancies, damaged goods or other concerns through the appropriate process. * Stock shelves, rotate products, check expiry dates and follow procedures for expired or damaged products. * Maintain clean, organized and clearly labelled shelves, accurate price and sale tags, and effective product displays. * Follow opening, closing and cleaning procedures, keep aisles and work areas clear, and check and initial the department cleaning logs each morning. * Communicate customer feedback, product requests and department priorities to the Store Manager and Wellness Purchaser. * Balance customer service, telephone enquiries, stock work and ordering tasks. * Complete other related duties assigned by the Store Manager.
The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.
_*Only those candidates who are shortlisted will be contacted for an interview. *_
*Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.*
Job Types: Part-time, Permanent
Pay: $18.15 per hour
Education: * DCS / DEC (required)
Experience: * Health Supplements: 2 years (required) * Natural Health Care: 2 years (required)
Work Location: In person