About this role
SUMMARY
We are looking for an energetic and exceptionally friendly individual to join our Guest Services team! The position would be part time, and hours are dependent on levels of business.
RESPONSIBILITIES
- Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.
- Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.
- Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.
- Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.
- Describe and sell accommodations and facilities; up-selling whenever possible.
- Complete Pre-Arrival planning to help exceed the guest?s expectations and provide them with a great experience.
- Provide guests with follow up calls after check in to ensure they have everything they need and are happy.
- Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.
- Work closely with GSM and GSA?s to deliver great experiences for our guests.
- Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.
- Additional duties as required by management
Job Types: Part-time, Permanent
Pay: From $18.79 per hour
Benefits
- Dental care
- Extended health care
- On-site parking
- Vision care
Experience
- customer service: 1 year (preferred)
Work Location: In person