About this role
- Reporting to the Manager, Customer Service Office this, up to 18-month term position provides direction and guidance to the adjusting team.
- Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
- Provide daily coaching and monitor work assigned to adjusting staff.
- Ensure accuracy and completeness of inspections and corresponding documentation.
- Perform all types of claims/inspections which requires the individual to climb bins.
- Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
- Conduct field training and ensure staff is aware of policy and procedure changes.
- Assist the Manager with the recruitment and selection of adjusting staff.
- With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
For more details visit: https://fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/10780/?utm_medium=jobshare&utm_source=External+Job+Share