About this role
Job Description
POSITION GENERAL SUMMARY To support the optimisation of Baggage Handling System (BHS) operations through performance monitoring, data analytics, stakeholder coordination, and operational planning.
- The role is responsible for analysing operational trends, monitoring capacity utilisation, identifying improvement opportunities, coordinating with internal and external stakeholders, and providing data-driven insights to enhance BHS performance, service reliability, and operational resilience.
- ESSENTIAL POSITION FUNCTIONS BHS Performance Monitoring & Analysis Monitor and analyse BHS operational performance, system utilisation, baggage processing volumes, throughput, and service level achievement.
- Develop performance dashboards, reports, and operational analytics to support management decision-making.
- Identify trends, bottlenecks, recurring operational issues, and performance gaps.
- Conduct root cause analysis on operational disruptions and recommend improvement initiatives.
- Monitor operational KPIs and ensure timely reporting to management.
- Capacity Planning & Operational Readiness Analyse baggage demand patterns, passenger growth forecasts, flight schedules, and seasonal traffic trends to assess BHS capacity requirements.
- Support operational planning for peak travel periods, airport events, terminal expansion, and special operations.
- Conduct capacity and throughput studies to optimise system utilisation and operational efficiency.
- Provide recommendations on manpower requirements, operational strategies, and future capacity enhancements.
- Stakeholder Engagement & Coordination Act as the focal point for operational coordination between BHS Operations, BHS Maintenance, Airport Operations Centre (APOC), Airlines, Ground Handlers, Security Screening Operations, and other stakeholders.
- Facilitate operational meetings, performance reviews, and stakeholder engagement sessions.
- Coordinate communication of operational issues, planned maintenance activities, system upgrades, and operational changes.
- Support issue resolution and alignment of operational priorities among stakeholders.
- Operational Performance Improvement Identify opportunities to improve baggage handling efficiency, operational reliability, and service delivery.
- Lead or support continuous improvement initiatives and operational excellence programmes.
- Track implementation and effectiveness of corrective and preventive actions arising from operational reviews and incident investigations.
- Benchmark BHS operational performance against industry best practices and comparable airports.
- Incident Review & Performance Assurance Participate in operational investigations and post-incident reviews.
- Analyse operational disruptions, service failures, and performance variances.
- Monitor closure and effectiveness of corrective actions arising from incidents and operational audits.
- Support business continuity planning and operational readiness assessments.
- Governance, Compliance & Quality Assurance Ensure compliance with operational policies, service standards, and reporting requirements.
- Support internal audits, regulatory reviews, and performance assessments.
- Monitor adherence to operational KPIs and service level agreements.
- Maintain documentation and records related to BHS operational performance.
- Key Challenges Skills Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel, Power BI, Tableau, or similar data visualisation tools.
- Ability to interpret operational data and convert findings into actionable recommendations.
- Strong stakeholder management and communication skills.
- Knowledge of airport operations, baggage handling systems, and service performance management principles.
- Excellent report writing and presentation skills.
- Strong project coordination and facilitation capabilities.
- Education Bachelor's Degree in Aviation Management, Engineering, Data Analytics, Operations Management, Logistics, Business Administration, Statistics, or related discipline Relevant Industries Special Requirements 5 years of experience in airport operations, aviation operations, operational planning, performance management, business analytics, logistics, or related field.
- Experience in operational performance reporting, stakeholder engagement, and data analysis is preferred.
- Experience within airport baggage operations, airport operations centres, or automated systems environments is an advantage.
Ability to support operational activities outside normal office hours when required. Additional Information Open fo r Malaysian citizens only. Please be reminded that only online applications will be entertained. Applications should reach us by 29 October 2026. Only the shortlisted citizens will be notified