About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. As a member of our Hotels team, that’s exactly what you’ll do every time you come to work. As a Club at Hilton Ambassador, you’ll play an important role in creating exceptional guest experiences—from delivering a warm, elevated arrival and departure to ensuring every interaction leaves a lasting impression.
In this role, you will
- Welcome and check in and check out VIPs and guests with warmth, professionalism, and personalized service.
- Anticipate and resolve guest needs and challenges throughout their stay, ensuring a seamless and memorable experience.
- Promote hotel services, amenities, and experiences while identifying opportunities to upsell products and services.
- Deliver the highest level of quality, courtesy, and personalized guest service at every touchpoint.
- Create meaningful connections with guests and embody the warmth and spirit of hospitality in everything you do.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
- Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
- Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
- Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
- Remain calm and alert: Maintain poise during high-traffic or emergency situations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.