About this role
- Handle customer accounts and outstanding receivables
- Contact customers for payment status and details
- Resolve payment-related queries and disputes
- Maintain quality, productivity, and customer service standards
- Demonstrate ownership and sound decision-making
- Effectively manage workload and priorities
- Follow up with customers for outstanding payments
- Make collection calls and obtain payment commitments/details
- Resolve disputes and account-related queries
- Maintain accurate records of collection activities
- Prioritize and manage assigned accounts
- Escalate complex or unresolved issues appropriately
- Meet collection, quality, and productivity targets
- Provide professional customer service
- Use Excel and other systems for tracking and reporting
- Collaborate with internal teams for account resolution
Graduate in accounting or equivalent. 0 - 5 Years