About this role
EXL (NASDAQ
EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
- Ability of managing team & balancing workloads
- Sound knowledge of US Insurance and WC claims life cycle
- Handle assigned claims and leverage digital platforms to enable effective operations
- Communicate with the Onshore Team about any issues that arise
- Ongoing transactions, monitoring and taking corrective actions where necessary or making incremental improvements
- Manage Payment and Forms team
- Ensure no Penalties or Interests are incurred on cases due to delay in processing
- Provide overall view of SLAs & inventory to the stakeholders
- Responsible for overall team performance on defined SLAs
- Capable to manage/ resolve escalations
- Ensure compliance with all regulatory/ legislative/ DOI requirements
- Provide inputs and insights to enhance team knowledge and skill
Minimum 6 years of work experience in Business Process Off shoring. Candidates should have at least 2 years of supervisory experience, preferably in the US P&C Insurance (Payments & Forms) domain.