About this role
Experience: Minimum 1+ Years
Qualification: Graduate in any discipline
Roles & Responsibilities
- 1. Company Representative:
Act as the company’s representative for Personal Loan products
- 2. Customer Acquisition & Engagement:
Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
- 3. Communication Channel:
Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
- 4. End to End ownership:
Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
- 5. Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product
Key Skills & Competencies
Basic knowledge of Personal Loan products /Retail Lending
Customer‑centric approach
Ability to meet service and business targets