About this role
Get to Know Your Team
- INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
- Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
- Take the first step toward growing your career by joining us.
Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Medical Group Grand Lake OBGYN, in Grove, OK.
The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling.
This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
Responsibilities
The Patient Services Representative responsibilities include, but are not limited to, the following:
- Responsible for receiving and/or dispatching incoming phone calls
- Collects payments for copays and deductibles
- Makes financial arrangements for patients
- Performs check in and out duties accurately and timely
- Makes appointments for visits and, if an emergency, informs a clinical employee or provider
- Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
- Accurately enters patient demographics into the practice management system
- Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
- Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
- Manages large call volume while maintaining excellent telephone etiquette
- Organizes workflow to meet patient needs in a timely manner
Reports to Office Manager/Supervisor.
REQUIRED QUALIFICATIONS
EXPERIENCE
- 6 months customer service experience
IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.
PREFERRED QUALIFICATIONS
EXPERIENCE
- 1-year clerical experience
- Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
- 6 months telephone customer service experience