About this role
Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description
Role Purpose
The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]
Key Responsibilities
- Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
- Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
- Authorize and verify customer transaction requests processed by branch staff. [role.com]
- Monitor branch lobby management and customer queues to enhance service quality. [role.com]
- Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
- Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
- Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
- Support branch business goals through customer engagement and relationship management. [in.linkedin.com]
Preferred Skills
- Banking operations knowledge
- Customer service excellence
- Team handling and leadership
- Audit & compliance management
- KYC/AML understanding
- Communication and problem-solving skills
- Operational risk management [role.com], [apna.co]
Eligibility
- Graduate in any discipline (Banking/Finance preferred).
- Experience in branch banking operations, customer service, or retail banking.
- Knowledge of banking regulations and processes
- Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
- Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
- Authorize and verify system inputs for customer transactions and service requests done by subordinates.
- Manage branch lobby and customer queues to enhance service delivery.
- Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
- Address and resolve customer complaints within defined turnaround times (TAT).
- Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.