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Customer Assistance Manager_CREDIT CARD_0233_7429_1012487_HRR @ Hcbt

Hyderabad, Telangana, INOnsiteFull-timeJob reference 271746
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About this role

  • Monitor and maintain collection performance across the assigned portfolio.
  • Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
  • Liaise with collection agencies to ensure effective recovery strategies.
  • Handle legal formalities related to collections and repossession in coordination with the legal department.
  • Conduct field visits as required to support and supervise collection efforts.
  • Train and guide the collections team to enhance performance and compliance.
  • Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

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