Person In Charge (PIC) @ Albertsons Companies

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

POSITION SUMMARY

The Person in Charge (PIC) supports store leadership by overseeing store operations and associates during assigned shifts. This position is responsible for providing leadership on the sales floor, supporting excellent customer service, ensuring operational standards are maintained, and responding to customer and associate needs when senior store leadership is unavailable.

The PIC serves as a key point of contact during the shift and helps ensure the store operates safely, efficiently, and in accordance with company policies and procedures.

DUTIES AND RESPONSIBILITIES

Leadership & Customer Service

• Provides leadership and direction to associates during assigned shifts.
• Serves as the primary point of contact for store operational needs when designated as the Person in Charge.
• Promotes excellent customer service throughout the store.
• Responds to customer questions, concerns, and service issues.
• Coaches associates on customer service and operational expectations.
• Communicates store priorities and assignments to associates.
• Supports a positive, professional, and team-oriented work environment.

Store Operations

• Monitors overall store conditions throughout the assigned shift.
• Ensures departments maintain appropriate standards for cleanliness, organization, stocking, and customer service.
• Supports opening and closing responsibilities as assigned.
• Coordinates with department leaders and associates to address operational needs.
• Responds to immediate operational issues and escalates concerns to store leadership when appropriate.
• Helps ensure promotional programs, displays, and merchandising expectations are properly executed.
• Supports product availability and recovery throughout the store.

Associate Support

• Provides direction and support to associates during assigned shifts.
• Helps prioritize workload based on customer and business needs.
• Reinforces company policies, procedures, and performance expectations.
• Provides coaching and feedback to associates as appropriate.
• Communicates associate or operational concerns to store leadership.
• Assists with training and development of associates when assigned.

Safety, Security & Compliance

• Promotes a safe working and shopping environment.
• Ensures associates follow established safety, sanitation, food safety, and security procedures.
• Responds appropriately to accidents, incidents, emergencies, and other store situations.
• Supports loss prevention and asset protection procedures.
• Helps ensure required operational records and documentation are completed accurately.
• Reports safety, security, compliance, or operational concerns to appropriate store leadership.

Cash Handling & Front-End Support

• Supports front-end operations and customer service as business needs require.
• Assists with resolving register, transaction, and customer issues within assigned authority.
• Helps ensure established cash-handling and asset-protection procedures are followed.
• Provides additional leadership support during periods of high customer traffic.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.