About this role
The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between Rentokil and the customer and supporting customer retention and portfolio growth
Requirements
KEY WORK OUTPUTS & ACCOUNTABILITIES
Provide quality pest control/management service in line with SOP and SWP Achieve standards of productivity as set by the companyFollow route and service plans to show compliance to plans set by the business Retain existing clients through service excellence and identify growth opportunities through leads Comply with the Rentokil Code of Conduct.Effectively use service tracking tools that are specified by the company Compile necessary documentation for client and the office after service is completedAdvise client on housekeeping, stacking and proofing requirementsComply with legislation and regulations as set out in Act 36 of 1947Ensure equipment and vehicle is maintained and clean at all timesCarry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver serviceAlways apply Pesticides according to label instructionsEnsure that good stock control principles are followedEnsure the company vehicle and image is protected at all timesEnsure the usage of the correct Personal Protective EquipmentEnsure company and client Health & Safety requirements are met.SKILLS & COMPETENCIES
Service and customer focused/ orientatedAbility to identify customer needs and solutionsProfessional attitudeMust be presentableRequires valid, unendorsed code 08 drivers licence with 2 years proven driving experienceGood communication skills (Written/Verbal/Non-verbal)Good time management skills to efficiently and effectively perform daily dutiesGood physical stamina and healthQUALIFICATIONS & EXPERIENCE
Matric certificate/Grade 12Previous Pest Control experienceFully qualified (NCPC) or PMA/PCSIBRegistered with the Department of Agriculture (P-Number)H&S Knowledge and experienceHACCP Experience and KnowledgeWorking at heights experience Fumigation Experience (qualification advantageous)