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Learning Manager UTR @ Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

MXOnsiteFull-time
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About this role

Lead the execution of the Learning & Development strategy for the Mexico sub-region (South), within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

  • Owns strategy execution within a defined framework.
  • Contributes to sub-regional strategic planning and influences their team's roadmap.
  • Translates operational pain points into learning solutions.
  • Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
  • Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
  • Develops mechanisms to report on training effectiveness.
  • Leads regional and national-scope programs.
  • Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
  • Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Skills

program deliveryTeam ManagementStrategic Planningdelivery quality audits

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