About this role
At Amazon, we're working to be the most customer- centric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team.
- Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Title: Channel Team Lead Essential Functions -Job Description
- Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
- Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
- Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
- Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
- Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
- Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
- Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
- Enhance Engagement with accounts to improve business and increase retention.
- Drive stores against goals (Volume, FTR and other key metrics).
- Handling day to day operational escalations and be available to round the clock to manage the issues.
- Internal/External Stake holder management.
- Support station operations and/or customer deliveries.
Essential Skills Strong leadership capabilities and people management skills Good communication skills.
- Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
- Listening skills: Gains input and commitment from all involved in delivering their specific part.
- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
- Bachelor Degree / MBA.
- Advanced Excel and Communication skills
- Operations/People Handling skills A day in the life Good communication skills.
Key job responsibilities
- The Ops Manager, leads an operation for +20k packages.
- Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
- Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
- Fosters a Culture of Safety.
- Responsible for protecting service levels monitoring and improving drivers and associates performance.
- Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.