About this role
Education: Bachelor's degree. or equivalent experience.
Work setting: Coffee shop.
Tasks
- Analyze and provide advice on the managerial methods and organization of an establishment.
- Conduct quality audits . Develop quality management and quality assurance standards.
- Conduct research to determine efficiency and effectiveness of managerial policies and programs.
- Propose improvements to methods, systems and procedures.
- Supervise staff.
- Provide customer service.
- Train staff.
- Oversee development of communication strategies.
- Manage knowledge.
- Coaching.
- Offer mentoring.
- Plan and control budget and expenditures.
- Direct and advise staff in the development and implementation of service quality assessment strategies.
- Supervision: 16-20 people.
- Computer and technology knowledge: MS Word.
- MS Excel.
- MS Outlook.
- MS Office.
Type of operation: Mixing, separating, filtering, melting and roasting.
Type of industry experience: Food and beverages.
Area of specialization: Market research.
Experience: 5 years or more.
Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.
Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.