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customer service manager - retail @ DISCUS SUPPLY CO LTD.

Richmond, British Columbia, CAOnsiteFull-time
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About this role

Education: Secondary (high) school graduation certificate.

Work setting: Retail service establishment.

Tasks

  • Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations.
  • Manage staff and assign duties.
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
  • Determine merchandise and services to be sold.
  • Locate, select and procure merchandise for resale.
  • Develop and implement marketing strategies.
  • Determine staffing requirements.
  • Resolve issues that may arise, including customer requests, complaints and supply shortages.
  • Recruit, hire and supervise staff and/or volunteers.
  • Supervise office and volunteer staff.
  • Computer and technology knowledge: Point of sale system.
  • Word processing software.
  • MS Outlook.
  • Work conditions and physical capabilities: Attention to detail.
  • Screening questions: Do you have experience working in this field?.
  • Experience: 1 year to less than 2 years.
  • Employment terms options: Morning.
  • Day.
  • Health benefits: Dental plan.
  • Vision care benefits.
  • Support for persons with disabilities: Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.).
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Skills

Customer ServiceMarket researchMarketing strategyWord ProcessingOutlook

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