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customer service manager - retail @ Tire World Inc

Brampton, Ontario, CAOnsiteFull-time
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About this role

Education: Secondary (high) school graduation certificate.

Tasks

  • Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations.
  • Manage staff and assign duties.
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
  • Determine merchandise and services to be sold.
  • Implement price and credits policies.
  • Plan budgets and monitor revenues and expenses.
  • Determine staffing requirements.
  • Resolve issues that may arise, including customer requests, complaints and supply shortages.
  • Recruit, hire and supervise staff and/or volunteers.
  • Conduct performance reviews.
  • Supervise office and volunteer staff.
  • Supervision: 5-10 people.
  • Employment terms options: Early morning.
  • Evening.
  • Experience: 1 year to less than 2 years.
  • Employment terms options: Morning.

Skills

performance review

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