About this role
Education: Secondary (high) school graduation certificate.
Tasks
- Investigate complaints and claims . Register arriving guests and assign rooms.
- Resolve complaints and claims . Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Process guests' departures, calculate charges and receive payments.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
- Computer and technology knowledge: Word processing software.
- Central reservation system (CRS).
- Internet.
- Screening questions: Are you available for shift or on-call work?.
- Are you currently a student?.
- Experience: 1 to less than 7 months.
- Employment terms options: Early morning.
- Evening.
- On call.
- Day.
- Weekend.
- Other benefits: Learning/training paid by employer.