About this role
Education: College/CEGEP. or equivalent experience.
Asset languages: French, Middle (ca.1400-1600). Spanish; Castilian.
Tasks
- Develop communication strategies.
- Evaluate communication strategies and programs.
- Implement communication strategies and programs.
- Answer inquiries and provide information to customers.
- Explain the type and cost of services offered.
- Maintain records and statistics.
- Explain procedures, risks and benefits to clients.
- Maintain and manage digital database.
- Answer clients' inquiries and provide information.
- Consult with clients after sale to provide ongoing support.
- Computer and technology knowledge: MS Outlook.
- MS Word.
- Type of online databases: CIDOC-CRM.
- Type of experience: Call centre.
- Transportation/travel information: Own transportation.
- Own vehicle.
- Valid driver's licence.
- Work conditions and physical capabilities: Attention to detail.
- Repetitive tasks.
- Personal suitability: Punctuality.
- Client focus.
- Excellent oral communication.
- Excellent written communication.
- Organized.
- Reliability.
- Team player.
- Initiative.
- Judgement.
- Quick learner.
Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Employment terms options: Flexible hours.
- Experience: Experience an asset.
- Employment terms options: To be determined.