About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.
Work setting: Private sector.
Tasks
- Greet people and direct them to contacts or service areas.
- Provide basic information to clients and the public.
- Obtain and process information required to provide customer service.
- Operate switchboard or telephone system.
- Record and relay information.
- Schedule and confirm appointments.
- Send invoices.
- Maintain work records and logs.
- Receive and issue payments.
- Perform clerical duties, such as filing and sorting and distributing mail.
- Answer telephone and relay telephone calls and messages.
- Calculate billing charges.
- Monitor mobile radio or telephone.
- Provide emergency services.
- Relay service to persons with disabilities.
- Perform data entry.
- Provide customer service.
- Computer and technology knowledge: Electronic medical records.
- Switchboard 1-25 lines.
- Electronic scheduler.
- Word processing software.
- MS Office.
- Database software.
- Electronic mail.
- Work conditions and physical capabilities: Ability to work independently.
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Attention to detail.
- Sitting.
- Combination of sitting, standing, walking.
- Personal suitability: Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Ability to multitask.
- Time management.
- Screening questions: Are you currently a student?.
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
- Experience: 2 years to less than 3 years.
- Employment terms options: Day.