About this role
Salary: £47,000 - 87,000 per year
Requirements
- Self-motivated and able to work independently
- Organised and able to manage multiple priorities
- Adaptable and comfortable working in a fast-paced environment
- Professional, approachable and customer-focused
- Keen to develop technical knowledge and business understanding
- Confident communicating with users at all levels of the organisation
- Previous experience in an IT support role
- Strong knowledge of Microsoft Windows and Microsoft 365
- Excellent troubleshooting and diagnostic skills
- Strong communication and customer service skills
- Ability to prioritise workload effectively
- Full UK driving licence
- Desirable: experience supporting ERP, CRM or WMS platforms
- Desirable: understanding of cyber security principles
- Desirable: experience with Microsoft Azure and Entra ID
- Desirable: knowledge of Microsoft Copilot and AI technologies
- Desirable: exposure to Power BI
- Desirable: knowledge of IP telephony platforms
- Desirable: Microsoft or other relevant IT certifications
Responsibilities
- Provide first- and second-line IT support to colleagues across the business
- Troubleshoot hardware, software, networking and application issues
- Support Microsoft 365, Teams, Outlook, SharePoint and OneDrive
- Assist with administration of Entra ID, user accounts, permissions and licences
- Help colleagues make effective use of Microsoft Copilot and AI tools
- Support key business applications, including ERP, CRM and WMS
- Configure laptops, desktops, mobile devices and peripherals
- Work with third-party suppliers and software providers
- Assist with IT projects, upgrades and new system implementations
- Maintain system documentation and IT asset records
- Support cyber security controls and best practice
- Manage priorities, own incidents through to resolution and provide on-site support when required
- Contribute to improvements in systems and technology across the business
Technologies
- AI
- Azure
- Copilot
- CRM
- ERP
- Hardware
- Support
- Microsoft 365
- Mobile
- Power BI
- Security
- SharePoint
- Windows
- Office 365
- Cloud
- Business Intelligence
More
We are seeking a proactive, ambitious IT Support & Systems Assistant to join our growing IT team in Clitheroe, Lancashire. This is a hands-on, on-site role reporting to the IT Manager, supporting colleagues across our group and working with third parties as needed. The role offers exposure to Microsoft 365, Azure, Entra ID, Copilot, ERP, CRM, WMS, Power BI, cyber security and major technology projects. We value initiative, continuous improvement and personal development. We offer a competitive salary, pension scheme, 33 days of annual holiday, a 34.25-hour working week with an early finish on Friday, staff discount, training and development, and career progression opportunities within our growing organisation.
last updated 43 week of 2026