About this role
Salary: £26,000 - 30,000 per year
Requirements
- We require broad fundamental knowledge of general IT systems and networking, plus experience installing equipment at client sites and providing high levels of customer engagement and service.
- We require the ability to explain IT in laymans terms.
- We require knowledge of PC, Mac, and laptop installation, diagnostics, and fault-finding.
- We require networking knowledge covering wireless, wired, and mesh systems, routers, and firewalls.
- We require basic network cabling skills, including RJ45 termination and terminating patch rails.
- We require experience remotely supporting Microsoft 365, Windows 10, Windows 11, and macOS.
- We require an understanding of cyber security and associated products, and the ability to use hand tools.
- We require excellent customer communication and service skills, the ability to work independently or as part of a close-knit team, an outgoing personality, and excellent time-management and planning skills.
- We require two years of business-to-business IT support experience.
- We require a UK driving licence.
- Experience with Ubiquiti, Cisco, or ESET is advantageous but not required.
Responsibilities
- We will rely on you to provide support to a diverse range of national businesses, both remotely and on site.
- You will provide pre-technical support and install a wide variety of hardware and software.
- The role involves periodically staying away overnight.
Technologies
- Cisco
- Hardware
- Support
- macOS
- Microsoft 365
- Network
- Rails
- Security
- Windows
- Office 365
More
We are a small, expanding business-to-business IT support company seeking an IT Helpdesk Support / On Site Installation Engineer for our busy team. This is a full-time, permanent, in-person role with an annual salary of £26,000–£30,000. We offer company events, a company pension, discounted or free food, free and on-site parking, and sick pay.
last updated 43 week of 2026