About this role
Salary: £45,000 - 55,000 per year
Requirements
- Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
- Excellent communication and presentation skills, adapting messages for different audiences
- Strong attention to detail while maintaining focus on commercial and strategic priorities
- Naturally curious, proactive and comfortable working with ambiguity
- Strong relationship-building and stakeholder management skills
- Organised and able to manage multiple priorities in a fast-paced environment
- Confident using data and insight to influence thinking and support decision-making
- 2–3 years experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
- Experience working within Professional Services
- Experience synthesising information from multiple sources into actionable recommendations
- Experience producing reports, presentations and management information
- Proficiency with Microsoft Excel and PowerPoint
- Desirable: experience in a regulated financial services environment
- Desirable: experience working with customer feedback, survey data, CRM data or market research
- Desirable: understanding of customer journey mapping and customer tools or taxonomy development
- Desirable: familiarity with Power BI, CRM platforms and data visualisation tools
Responsibilities
- Consolidate customer, market and business insight into a central, accessible repository
- Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
- Develop clear recommendations that support business priorities and decision-making
- Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
- Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
- Identify insight gaps and support further analysis or research where required
- Contribute to the development of insight governance, processes and best practice
- Interpret, synthesise and communicate insight to support evidence-based decisions, improve client outcomes and inform strategic planning
Technologies
- CRM
- Excel
- Support
- Marketing
- Power BI
More
We are a professional services organisation with a prestigious reputation and numerous awards. This role offers broad business exposure, varied project work and regular engagement with senior stakeholders, with the opportunity to make a visible impact. The salary is £45,000–£55,000, and the role is based in Mayfair with three days in the office and two days working from home. Benefits include a yearly bonus, 25 days holiday plus bank holidays, hybrid and flexible working, private medical and dental insurance, an 8% pension contribution, and continuous professional development funding.
last updated 43 week of 2026