About this role
Salary: £50,000 - 50,000 per year
Requirements
- Experience working with rota management, Time & Attendance, workforce management software, or a similar SaaS platform.
- Strong understanding of complex rota planning, shift patterns, attendance rules, absence management, and workforce scheduling requirements.
- Experience investigating and resolving complex customer scenarios where standard system functionality may not fully meet customer needs.
- Ability to understand operational challenges, analyse requirements, and identify practical solutions or opportunities for product enhancement.
- Experience contributing to product improvements, gathering requirements, managing feature requests, or working alongside Product and Development teams.
- Ability to translate customer feedback and business requirements into clear, actionable product recommendations.
- Strong analytical and problem-solving skills, including the confidence to investigate issues, identify root causes, and challenge existing ways of working.
- Confidence working with customers and internal stakeholders to understand requirements, explain functionality, and manage expectations.
- Excellent communication skills, including the ability to explain technical concepts and complex system behaviour clearly and practically.
- Technical confidence to understand system configuration, employee data, integrations, and the impact of product changes.
- Strong organisational skills and ability to manage multiple priorities, customer issues, and product improvement initiatives.
- Proactive mindset, attention to detail, and desire to continually improve the product.
- Interest in how technology and AI can improve workforce management and the wider employee experience.
- Experience in a product-focused, implementation, support, or customer success role within workforce management technology would be beneficial.
Responsibilities
- Become our internal subject-matter expert for Rota Attendance, developing a deep understanding of its functionality, capabilities, and limitations.
- Work with customers to understand, investigate, and resolve complex rota and attendance scenarios, identifying practical solutions to challenging operational requirements.
- Analyse customer feedback, recurring issues, and feature requests to identify opportunities to improve the product.
- Work directly with our Chief Product Officer to contribute to the Rota Attendance product roadmap and help prioritise enhancements.
- Translate complex customer requirements into product improvement proposals, functional requirements, and user stories.
- Identify functionality gaps and recommend improvements to rota planning, shift management, attendance recording, absence management, rules, and reporting.
- Work with our Product and Development teams to explain customer use cases, clarify requirements, and support delivery of features and enhancements.
- Investigate complex product issues, identify root causes, and work with relevant teams to deliver effective, long-term solutions.
- Challenge existing processes and functionality, identifying ways to make the platform more intuitive, efficient, and flexible.
- Support testing, validation, and rollout of new features, ensuring enhancements meet customer requirements and work effectively in real-world scenarios.
- Represent the voice of the customer in our product decisions.
- Work with our Customer Success, Support, Onboarding, and commercial teams to share product knowledge, resolve escalated queries, and support customer conversations and demonstrations where specialist expertise is needed.
- Help develop product documentation, internal guidance, and best-practice approaches.
- Monitor customer use of the platform and identify opportunities to improve adoption, functionality, and customer satisfaction.
- Keep up to date with developments in rota management, workforce planning, and attendance technology, and bring forward ideas to strengthen the product.
Technologies
- AI
- Support
- Marketing
More
HBHR is one of the UKs fastest-growing HR and payroll technology businesses, bringing HR, Payroll, Time & Attendance, Recruitment, Learning, and AI together in one connected ecosystem. This is a hands-on, customer-facing role with genuine product ownership in a fast-moving SaaS business. Rota Attendance has dedicated sales and marketing support and sits within our broader HR, payroll, and AI ecosystem. Youll work closely with our Chief Product Officer and the teams developing and selling the product, with the opportunity to influence its roadmap, development priorities, customer experience, and future direction. We move quickly, act on good ideas, and offer the opportunity to make a tangible difference to an important and growing product area.
last updated 43 week of 2026