About this role
Salary: £46,000 - 86,000 per year
Requirements
- Previous IT system administration and support experience, including remote working, managing workload and priorities, and taking technical issues through to complete, documented resolution.
- Sound knowledge and experience with Windows Desktop, Windows Server, Active Directory, Office 365, and printer and scanner fault resolution.
- Experience diagnosing network and telephony infrastructure faults.
- Experience installing, configuring and maintaining IT and telecoms hardware on site, including routers, switches, servers and PBX systems.
- Ability to diagnose and resolve connectivity, hardware and software issues at customer sites in line with SLAs.
- Organised, flexible, and an excellent communicator, with a customer-focused, positive and enthusiastic attitude and a methodical, efficient approach.
- Full driving licence and flexibility to travel as part of the role.
- Ability to obtain and maintain EL2 clearance. SC clearance may also be required depending on the customer assignment and the systems or information accessed.
Responsibilities
- Take ownership of incidents and service requests, from initial assessment and troubleshooting through to diagnosis and resolution.
- Seek specialist support or escalate when appropriate while remaining responsible for progress and customer communication.
- Test solutions, document work and confirm that issues are fully resolved.
- Provide IT and telecoms support at customer sites, including diagnosing and resolving connectivity, hardware and software issues in line with SLAs.
- Install, configure and maintain customer IT and telecoms hardware.
- Manage workload, priorities and customer expectations independently in a remotely managed, standalone site-based role.
- Travel to support additional customers as required.
Technologies
- Active Directory
- Hardware
- Support
- Network
- Office 365
- Windows
- Security
More
We are Unify Business Solutions, an ambitious and progressive business established in 2003. We provide innovative, bespoke IT and telecom solutions and services to businesses across a range of industries, and are market leaders in technology solutions for the custodial sector, supporting safer and more technologically advanced prison environments. Our 60 employees share a strong team culture, and we have significant planned growth. This role is mainly based in person at a customer site in Portsmouth, with some travel to other customers; our wider technical and service teams are based at our head office in Derbyshire and provide remote support and guidance. We provide a company car. You will join a friendly, progressive team and have the opportunity to make an immediate impact as our company grows.
last updated 43 week of 2026